Customer care
Digital Delivery & Refunds
RLM Worlds sells digital editions only. This policy explains delivery, download limits, and how we make a purchase right when something goes wrong.
Effective August 12, 2026
Digital delivery
There is no physical shipping. After Stripe confirms payment, the store creates a protected entitlement and displays a download link on the confirmation page. Keep the purchase confirmation for your records. Each launch edition is presently limited to five download attempts; a personal backup is permitted under the Terms of Use.
If delivery fails
If a paid file does not appear, the delivery link fails, or the file is corrupted or unreadable, do not repeatedly purchase the same edition. Use Customer Care with the order email, product name, purchase date, and a description of the problem. We will verify the order and restore access, replace the file, or issue an appropriate refund.
Refund eligibility
Because downloadable editions cannot be physically returned, completed downloads ordinarily are not refundable solely for a change of mind. We will review a refund or replacement request when the edition was not delivered, is materially different from its product description, is defective or unusable, or a duplicate or unauthorized charge occurred. Requests should be made promptly and include the order record.
How refunds are issued
Approved refunds are returned to the original payment method through Stripe. Processing time may depend on the payment provider or financial institution. We do not substitute store credit when applicable law requires a monetary refund.
Non-waivable rights
This policy does not limit any right or remedy that cannot legally be waived. If a local law gives you additional cancellation, refund, or digital-content rights, those rights continue to apply.