Privacy Notice

1. Scope and controller

Ramy Louis Media, LLC controls information collected through the RLM Worlds storefront, film archive, checkout handoff, protected digital delivery, and Customer Care experience. Third parties control information they collect on their own services.

2. Information we collect

• Contact and order information, such as email address, product, price, currency, order status, and purchase time.
• Attribution information showing which RLM film, world, campaign, or social destination led to a visit or purchase.
• Delivery records, including entitlement status and protected download-use counts.
• Device, browser, network, security, and diagnostic information needed to operate and protect the store.
• Messages and information a person chooses to send to Customer Care.

3. Payment information

Stripe processes checkout and payment credentials. RLM Media receives transaction identifiers, payment status, limited customer and payment details, refunds, disputes, fees, and related records. RLM Media does not store complete payment-card numbers or card security codes.

4. How we use information

• Complete orders, confirm payment, provide protected delivery, and assist customers.
• Operate film and product pages and preserve purchase records.
• Attribute store activity to the correct RLM world and publication without inventing performance data.
• Prevent fraud, abuse, unauthorized access, and repeated download misuse.
• Comply with accounting, tax, legal, and security obligations and improve store reliability.

5. Cookies and similar storage

The store uses only the browser storage, cookies, and provider handoffs needed for core operation, security, checkout, delivery, and saved preferences. RLM Worlds does not currently use advertising cookies or cross-site behavioral advertising. See the Cookie Notice for details.

6. When information is shared

Information may be shared with providers that support payment processing, hosting, security, analytics limited to store operation, file delivery, and Customer Care. It may also be disclosed when required by law, to protect rights or safety, or during a business transaction subject to appropriate safeguards. RLM Media does not sell personal information for money.

7. Retention and security

Order, payment, delivery, and support records are kept only as long as reasonably needed for service, security, accounting, dispute, and legal purposes. Contact Us submissions are stored in a private server-side Customer Care queue and assigned a unique reference. Network identifiers are reduced to protected hashes for abuse prevention rather than retained as raw addresses in the inquiry record. We use access controls, protected delivery links, server-side secrets, and audit records. No online system can guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may request access, correction, deletion, portability, restriction, or objection, and may appeal or complain to a regulator. We may verify identity and retain information when legally required or necessary to complete a transaction, protect security, or resolve a dispute. RLM Worlds does not discriminate for exercising a privacy right.

9. Children

The storefront is directed to a general audience and purchases are intended for adults. We do not knowingly collect personal information from children under 13. Family-oriented stories do not change the adult-purchaser requirement.

10. External links and international access

Links to Stripe, social platforms, or other services are governed by those services. Information may be processed where RLM Media or its providers operate, subject to applicable safeguards and legal requirements.

11. Changes and contact

We may update this notice as the storefront or law changes. The effective date identifies the current version. Privacy questions and rights requests may be submitted through the secure Contact Us form identified in the Legal & Customer Information Center.